Returns & Exchanges
Our mission is to connect extraordinary gemstones with extraordinary people. We do our best to capture the details, features, texture and color of each gemstone by photographing in natural daylight.
Choosing the right crystals and gems from photos can be a challenge, photos never seem to capture the crystal or gem's details as realistically as we want. There are subtle nuances, a flash of color might be visible only at one angle. Natural stones and handcrafted silver work often have imperfections and inclusions (natural imperfections). Photos generally don't do crystals and gemstones justice. But on occasion a stone is so photogenic it appears even more flashy, colorful and glorious than in real life!
Regardless, we want you to get the right gems and crystals for you, pieces you'll love for years to come! For this reason, we offer a 7 day money-back return policy.
***We only accept returns on full price items within 7 days of delivery***
Merchandise must be new, unused, unworn and returned in the original condition to receive a refund.
To make a return or exchange, contact us as soon as possible, within 7 days of receiving your order. We're happy to assist you.
- All sales final on sale items and blog sale items.
- Shipping costs are non-refundable.
- Returns are not accepted past the return window date.